I received the ordered wristwatch exactly as scheduled. The watch battery, however, was dead. The owner offered me three options to take care of the situation. Instead of trying to get a battery installed locally and get reimbursed the company, I opted to receive a replacement with a working battery. The owner sent the replacement and a no-charge return label. The wristwatch is beautiful and working now. Excellent and expeditious service. I am taking a point off for not checking in the first place whether the watch battery was working when it was shipped first time.