I ordered a watch which came with a broken rubber watch band. Not happy I asked for immediate refund. I was answered on a Sunday by email from the owner who explained what may have happened and provided me with the assurance of a exchange or refund. I chose the refund. He then sent me a prepaid label and shipped it back where I received an immediate refund. While i was not impressed with the quality of the watch band, I was impressed with the customer service. As a first time purchaser, I was dismayed and did not want to ever shop here again, but the owner's prompt, courteous, accommodating, and superior customer service made me rethink that and will now consider making a purchase here again. I just have to find something i like now :-) But a second chance is definitely in the future. One star was taken off for the damaged band. customer service truly impressive.